01
Create New Request
Please provide as much detail as possible so we can best assist you. To update a previously submitted request, please login.
Open New Request
02
Check Request Status
We provide archives and history of all your current and past support requests complete with responses.
Check Request Status
Step 01
Submit the request with instrument data and a clear description of the issue.
Step 02
Assing customer care reviews the ticket and assigns the correct specialist team.
Step 03
Track progress with your request number and registered email address.